#职场提升#

临机应变和及时响应是职场人士理应具备的重要技能，如今的职场环境日新月异，不时有出人意料的变化，这两项技能显得尤为重要。除此之外我发现，还有好几项技能对职场人士很重要，后者正是企业在后续招聘中急需的技能。

Adaptability and responsiveness are some of the biggest assets that professionals can possess, especially in the current work environment where change is coming quickly and in many cases, unexpectedly. As such, I have seen several types of skills emerge as crucial to success as a professional - and these are the skills that companies are seeking out in their next hires.

职场人士应重点培养以下七大技能，确保在人才库中保持领先优势。

Here are seven of those skills that professionals should cultivate and focus on to remain at the top of the talent pool.

01

数字技术素养

Digital literacy

数字技术素养至关重要，这体现在两方面。一是掌握基本技术，如通讯程序、协作工具及Microsoft Office等软件，二是掌握针对特定职位的专业技术与软件。各大企业都在快速采纳有助于实现各类任务自动化的技术，而专业人士的职责是管理这些技术，并重点关注需要人为处理的职责。这意味着数字技术素养已从“锦上添花”转变为胜任各类职位的必备要求。

Digital literacy is important, both in terms of basic technology: communication programs, collaboration tools, and software such as Microsoft Office, and in terms of specialised, job-specific technology and software. Companies are rapidly adopting technology that helps automate various tasks, leaving professionals with the task of managing this technology and focusing on the parts of the job that require a human touch. This means that digital literacy has gone from a “nice to have” to an essential part of your ability to do any job.

02

客户关系管理

Customer relationship management

企业都已经或正在意识到，他们必须将客户及客户需求作为其商业战略的核心。因此，关系管理、客户互动和客户体验等客户管理相关技能有助于您培养新的思维方式，将客户作为各级商业决策的枢轴点。

If they haven’t already, companies are realising that it’s no longer optional to place the customer and what they want at the very center of their business strategy. As a result, the skills that come along with customer management, such as relationship management, customer engagement and customer experience will help you show the way forward into a new way of thinking in which the customer is the pivot point for business decisions at all levels.

03

推销能力与影响力

Sales and influencing

即便本职工作并非销售，您也需要了解如何推销，以便向团队成员有效阐述您的理念、工作内容以及您取得的成就。推销能力与影响力技能包括谈判技能、沟通技能以及领导才能，在制定解决方案或展示工作内容时，这些技能与能力有助于让您获得利益相关方的认可。

Even if you don’t work in sales directly, you need to know how to sell: your ideas, your work and your accomplishments to the broader team. Sales and influencing skills include negotiation skills, communication skills and leadership characteristics - all of which will help bring stakeholders over to your side when developing a solution, or presenting your work.

04

基于数据的决策

Data-based decision making

企业越来越多地根据数据制定决策与战略。就个人而言，您无需立即成为数据科学家。数据分析工具日益先进且易于操作，因此几乎所有专业人士都可利用数据来做出决策。努力学习与个人特定职责范畴相关的基础数据分析技能，并了解如何以有说服力的方式阐述并展示数据。如果您的行动和决策有良好的数据支撑，它们就会更有影响力。

Companies are increasingly making decisions and creating strategies based on data. As an individual, it’s not necessary to become a data scientist overnight. Data analytics tools are becoming both more advanced and more accessible, allowing virtually any professional to leverage data to make decisions. Make an effort to learn the basics of data analytics as they pertain to your particular job scope and learn to interpret and present data in a compelling way. Your actions and decisions are much stronger when backed by well-presented data.

05

创新思维

Innovative thinking

创新一词稍有滥用之嫌，技术创新尤为如此，但创新概念本身依然无比重要。创新思维的重点是摆脱旧惯例，以新的角度思考并解决问题，且有能力制定出之前从未尝试过的解决方案。创新思维是变革与进步的基石，我们通过创新思维寻找应对旧挑战的新方法。

The word innovation has become a bit overused, especially in relation to technology, but the concept itself is as important as ever. Innovative thinking is about stopping old practices, being able to approach a problem from a new angle and having the ability to think of solutions that haven’t been tried before. Innovative thinking is the cornerstone for change, advancement and new ways of approaching old challenges.

06

成长型思维模式

A growth mindset

成长型思维模式涵盖好奇心、求知欲和灵活适应新情况的能力。成长型思维模式的基本理念在于，即便您不具备必要技能、经验或知识，您也能通过学习成长为自己想成为的专业人才。成长型思维模式能确保您不“固步自封”，具备强大的心理素质，愿意跟随职场环境的变化不断学习并成长，这一点至关重要。

Curiosity, an appetite for learning and the ability to adapt to new situations are all encompassed in a growth mindset. The growth mindset is based off the idea that even if you don’t have the necessary skills, experience, or knowledge, you have the ability to learn those things and grow into the professional you want to be. This growth mindset ensures that you will never be “stuck” where you are - and possessing a strong mentality that you want to keep learning and growing is essential as the workplace evolves.

07

关系管理

Relationship management

灵活管理关系有助于促进合作及团队协作，并最终影响公司内部的不同文化、部门及群体。关系管理属于人际技能，这将确保这项技能在所有数字变革中都至关重要，也能成为影响各类职位成败的关键因素。

Managing relationships with agility allows for collaboration, teamwork, and ultimately the ability to influence across different cultures, departments and demographics within any organisation. The human aspects of relationship management will ensure that this skill remains essential through any type of digital transformation - and can be the difference between success and failure in any role.

随着职场环境的变化，雇主也希望员工能具备更多技能，尤其希望员工对变化保持开放态度，且能轻松迎接新挑战。着重于提升技能，以满足雇主的预期。在招聘方面，公司不仅看重求职者已经具备的硬技能与经验，也日益重视起求职者的潜力。

As the workplace changes, employers begin to expect more from their employees, in particular being open to change, and being able to take on new challenges with ease. Focus on upskilling to keep up with that expectation. Increasingly, companies are hiring as much for potential as they are for hard skills and experience.

这为你创造了理想的求职机遇，除当前具备的专业技能外，你还能通过适度培训、经验累积和整体发展机会掌握其他专业技能，从而提高求职成功率。

This creates an excellent opportunity for you to be hired not just for the professional that you are now, but the professional you know you can become given the right amount of training, experience and overall growth opportunities.